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Auto response emails

Use this feature to email to your users after they have submitted the form. This is a great way to let your users know that you have received their submission, and set expectations for when you are going to get back to them.

To enable auto-responses:

  1. Go to the Email menu ⓵
  2. Scroll down to Auto-respond to users, and turn the toggle Send auto responses on ⓶
Important

Emails will be sent to the email address that the user have provided in the form. Make sure that the name of the email field is properly configured in the email field name

Make sure you further configure the rest of the settings below in order to avoid undesired results

Sender's name​

The name that will appear in the From field of the email. For example, you can write ACME corp. or John @Acme corp.

tip

Keep this name short because email clients may truncate it if it's too long.

Reply-to address​

Set this to the email address where users can get back to you if they reply to your email. For example, support@acme-corp.com or johnd@acme-corp.com.

Email subject line​

This is the subject line of your email.

tip

Email clients can truncate the subject if it's too long. We recommend that you use no more than 9 words and 60 characters.

You can personalize the subject line by embedding values from the submitted form. To do that, place the name of the field that you want to embed inside a double-curly-brackets. For example:

{{name}}, we have received your inquiry

Email body​

This is the body of your email. It will be nicely put inside a responsive container that works well on all email clients. Similar to the subject line, you can also personalize the body by embedding values from the submitted form using double-curly-brackets.

Don't forget to click Save once you finish writing the email.

Advanced tip

You can switch to HTML edit mode by clicking the <> button in the toolbar. Note that the HTML will still be embedded inside the responsive container that we provide. Unless you have a really good reason to do so, we suggest that you stick to the formatting options available in the composer toolbar.

Example:

{{name}},

Thank you for contacting us. 
We will get back to you with a price quote for {{product}} within 1 business day.

Best regards,
ACME corp sales team
Preview the email​

To see how the email will look, click the Preview button above the body composer. Use the side-panel to provide mock data, so you can see how embedded values will look like. If the side panel is closed, use the hamburger menu (3 lines) at the top-right of the dialog.

Preview email